Refund & Return Policy

At Finglas Fuels, we take pride in supplying high-quality kiln-dried logs to our customers. To ensure fairness and transparency, we kindly ask all customers to review the following Refund, Return & Exchange Policy.

1. Inspection on Delivery

All products, including kiln-dried log crates and bulk bags of logs, must be inspected at the time of delivery in the presence of the driver.
Customers are responsible for checking the condition of the goods (including dryness, packaging, and quality) before signing for the delivery.

2. Eligible Returns, Refunds & Exchanges

A return, refund, or exchange will only be accepted under the following conditions:

Wet Logs: If logs are found to be wet upon delivery inspection.
Damaged Crates or Bags: If crates or bulk bags are broken or significantly damaged and the customer does not wish to accept them.

In both cases, customers must inform the driver immediately.

3. Exchange Option

Where possible, Finglas Fuels will offer an exchange for a replacement product instead of a refund.
The exchange will be arranged at the earliest available delivery slot.
If a suitable replacement cannot be provided, a refund will be processed.

4. Procedure for Returns & Exchanges

If an issue is identified, the driver will record the condition of the goods and arrange for the dump-only return (logs left behind and not accepted).
The customer must decline the goods before they are fully delivered and signed for.
Once delivery is accepted and signed, Finglas Fuels cannot accept returns, refunds, or exchanges.

5. Exclusions

No refunds, returns, or exchanges are permitted after the delivery has been accepted.
Finglas Fuels is not responsible for issues reported after the driver has left the premises.
Natural variations in log size, shape, or minor cosmetic imperfections are not grounds for a return or exchange.

6. Refund Processing

Approved refunds will be processed within 7–10 business days back to the original payment method.